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Statements and Payment
Account changes
Repairs
Payoffs
Statements and Payment
When will I receive my statement?
You should receive your statement approximately 2 weeks prior to each monthly due date.
Can I have monthly payments automatically deducted from my bank account?
Yes. Simply complete an EasyPaySM Authorization Agreement. You can enroll online or by mail. Learn more about EasyPaySM .
Can I pay my bill online?
Yes. Click the Account Access button at the top of your screen to find out more.
Can I pay my bill with a credit card?
No, you cannot make your monthly payments with a credit card.
Where should I mail my payment?
Send your payment to the address on the payment coupon from your statement. You can also find your payment address online.
Are there late payment fees?
If a payment is received after the due date, a late charge may be assessed to your account. Refer to your contract for specific information regarding late charges.
What if a check is returned for insufficient funds?
Honda Financial Services will automatically attempt to deposit the check twice. If the funds are not available the second time, a replacement must be issued and dishonored payment charges may be assessed as permitted by law.
What happens if my account has insufficient funds for a scheduled EasyPaySM payment?
You will be notified by mail that your payment has not been processed. You will be responsible for your payment and any additional resulting charges as permitted by law. EasyPaySM will be automatically cancelled if three payments are returned due to insufficient funds within any 12 month period.
Do I have to cancel EasyPaySM when my financing or lease contract is finished?
No, EasyPaySM service will discontinue automatically when your balance is paid in full.
Why did I receive a separate bill for taxes? Isn't this part of my monthly lease payment?
To ensure you are billed accurately for your property taxes, we initially pay the tax bill on your behalf and then send you a bill in turn. For an estimate of these charges over the term of your lease, please refer to the "Estimated Fees and Taxes During Your Lease Term" section on the front of your lease agreement.
Can I make a payment on my Honda Financial Services account through this web site? How?
We offer two convenient payment services, EasyPaySM and Pay Online, which are provided free of charge to Honda Financial Services customers. More information about both of these services is available in the Managing section of HondaFinancialServices.com.
Is it safe to use EasyPaySM and Pay Online to make a payment on my Honda Financial Services account?
We use a secure socket layer (SSL) connection and state-of-the-art encryption software to ensure the safety of your financial data and personal information. Please read our privacy policy for more information.
What is the difference between EasyPaySM and Pay Online?
EasyPaySM is a simple, convenient way to ensure your regular monthly payment is on time every month. Once you have enrolled in EasyPaySM, your payment is automatically deducted from your bank account each month.
Pay Online is a fast and easy way to make a single, non-recurring payment toward your account. You can use Pay Online to make your regular monthly payment or any supplementary payments.
Account changes
How do I change the due date on my account?
Mail a written request or call Honda Financial Services Customer Service.
What if I move to another state?
If you move to another state, you must re-register your vehicle and forward a copy of the registration card to Honda Financial Services within 30 days.
How do I re-register my vehicle?
Contact the Department of Motor Vehicles in your state for the necessary documentation needed for re-registration.
How do I change the address or telephone number on my account?
You can do this through our online Account Access. Or, by mailing a written request to Honda Financial Services, calling customer service or by completing the address change form on the back of your statement.
How do I change my name on my account?
Mail a copy of a marriage license or divorce decree to Honda Financial Services Customer Service.
What happens if my vehicle is lost, stolen or destroyed?
If you have leased your vehicle, Gap Coverage (Total Loss Protection) limits the amount owed if your vehicle is lost, stolen or destroyed (provided you have maintained the required insurance coverages). See the back of your Lease Agreement for additional details.
How do I change my address?
To change the address of record on your Honda Financial Services account, visit your Account Overview page and click "Customer Information" and click "Edit/Update." (Click here to go there now.)
To change the address listed in your Owner Link profile, click the My Profile tab and select "Personal Information." (Click here to go there now.)
If I make changes to my Honda Financial Services account online, when will the information be updated?
The information will be updated in your account within two to three business days. Once this request is processed it will be reflected in your online account.
Is there a charge for using EasyPaySM?
No, this convenient service is offered free of charge to Honda Financial Services customers.
Once I sign up for EasyPaySM, how soon will my payment be deducted?
Your payment will be automatically deducted each month on your regular due date. Please note that it can take several weeks to complete the authorization process, so be sure to continue making your regular payment until "Do Not Remit" appears on your monthly statement.
What happens if my payment deduction date falls on a non-business day?
It will occur on the next business day.
Can I change my bank information once I've set up EasyPaySM?
Yes. Visit the Payment Options section located in your My Finance tab of Owner Link and select EasyPaySM from the left-hand menu. Then click the link marked "Update your bank account information."
Please note: changes must be received at least 5 business days prior to the scheduled due date in order to be effective for the next scheduled payment.
How can I discontinue EasyPaySM?
Visit the Payment Options section located in your My Finance tab of Owner Link and select EasyPaySM from the left-hand menu. Then click the button marked "Discontinue" and then click the button marked "Submit". Please note that if you discontinue EasyPaySM you will still be required to remit your payment on the due date on your statement.
Is there a charge for using Pay Online?
No, this convenient service is offered free of charge to Honda Financial Services customers.
When I make a change to my bank account, when will the information be updated?
Changes or updates to your Pay Online bank account information will be updated immediately in the system.
When I make a payment, how soon will it be deducted from my bank account?
All transactions submitted after 5:00 PM Pacific Time or on a non-Business Day will not be posted until the next Business Day. Business Day as used means any day other than a Saturday or Sunday, that is neither a legal holiday nor a day on which commercial banks are authorized or required by law, regulation or executive order to close in The City of New York.
Can I make a payment with a credit card?
No, you cannot use a credit card to make your monthly payments.
If I make a payment using Pay Online, when will it be reflected in my transaction history?
Payments will generally appear in your online transaction history on the next business day unless your payment is submitted between Friday 5:01 PM PST and Monday 5:00 PM PST it will appear in two business days.
Can I change my bank information once I've set up Pay Online?
Yes. Visit the Payment Options located in your My Finance tab of Owner Link and select Pay Online from the left-hand menu. Then click the link marked "Update your bank account information."
How many times do I have to press submit to change the amount of my payment?
Please press Submit only once to avoid making multiple payments.
How many payments per calendar day can I make on Pay Online?
One standard and one principal only payment can be made in a 24-hour period beginning at 5:00 pm PST and ending at 4:59 pm PST the next day.
Can I cancel a Pay Online payment?
Once a Pay Online payment has been submitted it may not be cancelled.
Can I choose a different payment amount for Pay Online?
You may only pay a non-zero amount equal to or greater than $1.00 and less than or equal to your payoff amount.
Repairs
After an accident, how do I get an insurance check endorsed to pay for vehicle repairs?
You should mail the check to Honda Financial Services Customer Service. Don't forget to include your Honda Financial Services account or lease number for reference.
- If the check is less than $1,000 ($500 for motorcycle), it will be endorsed without documentation if the account is current.
- If the check is $1,000 to $5,000 ($500 to $1,499 for motorcycles), a copy of the insurance estimate and the completed repair order will be required.
- If the check is more than $5,000 (or $1,500 for motorcycles), a copy of the insurance estimate, a completed repair order and a dealer inspection will be required.
Payoffs
How can I get a payoff quote?
Payoff quotes are available online through Account Access. You can also call the 800-number printed on your statement.
Why doesn't the estimated payoff on my statement decrease by the amount I pay each month?
The payment consists of principal/depreciation and finance/service charges, which are the costs of financing or leasing. Only the principal/depreciation portion decreases the estimated payoff amount.
After I have paid my account in full, when will I receive my title?
If there is no outstanding balance on your account, the title will be mailed upon receipt of payment. It is important to verify Honda Financial Services has your current address on file to ensure you receive your title.
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 ©2010 American Honda Finance Corporation.
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